Everything You Need to Know
About sm505

sm505 requires a valid government-issued photo ID — your KTP (national identity card) or passport — plus a selfie holding the document. If your withdrawal destination is a bank account, you will also need to provide a recent bank statement or a photo of your passbook/ATM card showing your name and account number. KYC verification is processed within 24 hours on business days (WIB).

You must be at least 21 years old to register and play on sm505. This is a strict platform-wide policy. Age is verified during the KYC process before any withdrawal is approved. Accounts found to belong to players under 21 are closed immediately and any balance is returned to the depositing payment source.

Go to the sm505 Login page and click the "Forgot Password" link below the login fields. Enter the email address associated with your account and sm505 will send you a password reset link. The link expires after 30 minutes for security reasons. If you do not receive the email within a few minutes, check your spam folder, or contact support at [email protected].

No. sm505 enforces a strict one-account-per-player policy. Duplicate accounts are detected through device fingerprinting, IP matching, and KYC document checks. If duplicate accounts are identified, sm505 reserves the right to close all but the first registered account and void any bonuses claimed across duplicate accounts. If you have lost access to your original account, please contact support rather than registering a new one.

To close your account, contact the sm505 support team via live chat or email at [email protected]. Withdraw any remaining balance first, as account closure halts all transactions. If you are closing your account due to problem gambling concerns, consider using the self-exclusion tool instead — it provides the same protection while keeping your withdrawal rights intact. Account closures are typically processed within 48 hours of confirmation.

BCA bank transfers to sm505 are typically credited within 5 to 15 minutes after the transfer is confirmed by BCA's network. During peak hours — particularly evenings and weekends in Jakarta — processing can take up to 30 minutes. If your BCA deposit has not appeared in your sm505 account after 30 minutes, contact support with your transfer receipt and BCA reference number and the team will resolve it promptly.

sm505 supports all major Indonesian banks including BCA, BRI, BNI, Bank Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), and Bank Permata. Deposits and withdrawals are processed via standard interbank transfer. The account name on your sm505 profile must match the registered name on your bank account — mismatches may delay processing.

Yes. sm505 accepts deposits via the major Indonesian e-wallets: OVO, DANA, GoPay, ShopeePay, and LinkAja. E-wallet deposits are processed in real time and typically appear in your sm505 balance within minutes. Note that e-wallet withdrawals must be directed to the same e-wallet used for the corresponding deposit, subject to any applicable daily transfer limits set by your e-wallet provider.

The minimum deposit on sm505 is Rp 10.000 for e-wallet transactions and Rp 25.000 for bank transfers. These minimums apply to all supported payment methods unless a specific promotion states otherwise. There is no maximum deposit cap, though very large transfers may trigger an additional verification step to comply with our security protocols.

The minimum withdrawal amount on sm505 is Rp 50.000. Withdrawals to Bank Mandiri are processed within 30 minutes to 3 hours during business hours (09:00–21:00 WIB). Requests submitted outside these hours are queued and processed at the next available window. Ensure your KYC verification is complete before submitting a withdrawal — unverified accounts cannot process payouts.

sm505 does not charge any platform-side fees on standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own interbank transfer fees — typically Rp 2.500 to Rp 6.500 per transaction depending on the provider. Check with your bank or e-wallet app for their current fee schedule. sm505 has no control over third-party provider fees.

Log in to sm505 and navigate to the Sportsbook section. Select your preferred league — BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, or Champions League, among others — then choose a match and browse the available markets. sm505 offers 1X2, Asian Handicap (known locally as voor bola), Over/Under, Both Teams to Score, Correct Score, and mix parlay (accumulator) markets. Click any odds to add them to your betslip, enter your stake in IDR, and confirm.

For BRI Liga 1 matches, sm505 settles all bets on the official 90-minute result including injury time, unless the market specifies otherwise (e.g., "including extra time"). If a match is abandoned before the 75-minute mark, all unsettled bets are voided and stakes returned. Match postponements of more than 48 hours result in automatic void. Timnas Indonesia matches in the AFF Cup and FIFA World Cup qualifiers follow the same settlement rules.

Yes. sm505 offers togel (Indonesia's traditional numbers lottery) markets including Singapore Pools draws. To play, navigate to the Togel Singapore section, select your preferred draw time, and choose your bet type — 2D, 3D, or 4D — then enter your chosen numbers and stake amount in IDR. Results are published immediately after each official draw. sm505 uses verified draw results sourced directly from the official Singapore Pools output.

sm505 slots are supplied by internationally certified studios including Pragmatic Play, Pocket Games Soft, NetEnt, Microgaming, and Spribe. Each game's RTP (Return to Player) percentage is listed in the game information panel and typically ranges from 94% to 97%. All games use certified Random Number Generators (RNGs) audited by independent testing laboratories. sm505 does not modify game mechanics or RTP settings — the games run exactly as certified by the studios.

Yes. The sm505 platform is fully optimised for mobile browsers on both Android and iOS devices. No app download is required — simply open your preferred mobile browser, navigate to sm505.org, and log in. All game categories including slots, live casino, sportsbook, and togel are available on mobile. The interface automatically adapts to your screen size for a seamless experience, whether you are in Jakarta, Bali, or anywhere else in Indonesia.

sm505 offers a welcome bonus for new members on their first deposit. To claim it, make your first deposit after completing registration and opt in to the welcome bonus offer on the promotions page before confirming the deposit. The bonus amount is credited to your account automatically after the deposit clears. Bonus funds are subject to wagering requirements — check the current promotion terms for the specific rollover amount, minimum odds, and eligible games at the time of your registration.

A wagering requirement (also called a rollover) is the number of times you must wager your bonus amount before it can be withdrawn as real cash. For example, a Rp 100.000 bonus with a 10x wagering requirement means you need to place a total of Rp 1.000.000 in qualifying bets before the bonus converts to withdrawable funds. On sm505, progress toward clearing your wagering requirement is tracked in real time in the Bonuses section of your account dashboard.

Yes. sm505 runs weekly cashback promotions for sportsbook and live casino players, as well as slot rebate programs that return a percentage of net losses over a defined period. Cashback is typically credited every Monday for the prior week's activity and is subject to a minimum loss threshold. VIP members receive higher cashback percentages. Check the current promotions page in your account for active cashback offers and their specific terms.

sm505 operates a tiered VIP loyalty program. As you wager, you accumulate loyalty points that determine your tier level. Higher tiers unlock benefits including increased cashback percentages, dedicated account managers, faster withdrawal processing, higher deposit and withdrawal limits, and exclusive promotional offers. Tier status is reviewed on a rolling monthly basis. VIP members receive personal outreach from their account manager regarding tier status and available rewards.

Whether bonus funds can be used on mix parlay (accumulator) bets depends on the specific promotion's terms. Some sm505 bonuses restrict usage to single-match bets or require minimum odds per selection. Always check the eligible bet types and minimum odds conditions listed in the promotion's terms before placing accumulator bets with bonus funds. If you are unsure, contact the support team before placing your bet — voided wagers cannot retroactively count toward wagering requirements.

sm505 uses 256-bit SSL encryption across all pages and transactions to protect your personal and financial data. All payment processing is handled through verified payment gateways. Account passwords are stored using industry-standard hashing protocols — sm505 staff cannot view your password. Two-factor authentication (2FA) is available and strongly recommended. sm505 is committed to fair play, with all games sourced from certified studios using audited RNGs.

Both tools are available directly from your sm505 account dashboard under the Responsible Gaming section. Deposit limits (daily, weekly, or monthly) take effect immediately when you set them. Self-exclusion suspends your account for a minimum of 6 months and cannot be reversed within that period. If you need assistance activating either tool, contact support via live chat or at [email protected] — our team is available 24/7 and will prioritise all responsible gaming requests.

If gambling is causing financial stress, anxiety, or relationship difficulties, act immediately. Log in to sm505 and activate the self-exclusion tool from your account dashboard — it takes effect within minutes. You can also contact our 24/7 support team via live chat or at [email protected] to request an account suspension. All welfare conversations are strictly confidential. For independent support, Indonesia Into The Light (Into The Light Indonesia) provides professional mental health and behavioural addiction counselling services.